FAQ
All Original works of Art
All Print on Demand Products (POD) - Wall-Art Prints, Clothing, Home Decor, Etc
Delivery
When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but usually between 3–4 business days
[Covid-19] When will I get my order? Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.
Where will my order ship from?
I work with an on-demand order fulfillment company with facilities worldwide!
Orders
How are your products made?
I work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at chrisjolson@gmail.com.
Damages and issues
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email me within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. I'll get back to you with a resolution as soon as possible!
Please inspect your order upon reception and me immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. Contact me for any return questions at chrisjolson@gmail.com.
Returns
What’s your return policy?
I don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting me at chrisjolson@gmail.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at chrisjolson@gmail.com with photos of wrong/damaged items and I’ll sort that out for you.
Can I exchange an item for a different size/color?